Ask yourself Before Calling 911:
Is there a danger to life or property?
Is there a serious medical emergency (chest pains, seizures, bleeding, etc.?)
Is there any type of fire (building, vehicle, brush, etc.?)
Is there any crime-in-progress (robbery, burglary, prowler, fights, etc.?)
Is there any other life threatening situations (traffic accident with injuries, stuck in high water, etc.?)
Is the caller or someone else the victim of a crime?
If you are ever in doubt of whether a situation is an emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
What to Expect When Calling 911
Questions to expect:
What should I do if I call 911 by mistake?
If you call 9-1-1 by mistake, DO NOT HANG UP. Stay on the line and tell the dispatcher that everything is all right. If a caller dialing 911 by mistake hangs up without stating the problem, the caller must be contacted back in order to ensure that no actual emergency exists. This may involve the dispatching of an officer to your home or place of business in order to ensure that a problem does not exist.
911 Address Posting:
Locating you quickly during an EMERGENCY is our goal. When a Mecklenburg County Telecommunicator dispatches any emergency service unit, whether it is Fire, EMS (Emergency Medical Services), or Law Enforcement to your residence in your time of need, having your address posted and clearly visible allows them to find you quickly. Even with GPS and GIS mapping, responders still depend on address postings to ensure they are in the correct place.